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What author dictation methods are available?
Authors may use provided local or toll-free telephone dictation service. Authors may also opt for a digital handheld recorder.
Is your dictation system available 24/7, anytime/anywhere?
Yes, you may dictate anytime. Our system is open 24 hours a day, 7 days a week when it is convenient for you.
Is STAT priority an option?
Efficient turnaround, including STAT priority is available. Transcriptions are processed in real time ensuring facility receives the record as soon as it is transcribed.
Can I monitor and adjust priority level of dictations?
Yes, the online login permits all administrators, including medical records specialists and insurance/billing representatives the ability to monitor, track, and adjust priority of a job through the transcription process.
How do I locate a record?
A variety of searchable data points are available to locate the medical record. Documents may be searched by patient name, date of service, medical record number, author, facility, etc.
Are electronic signature and electronic facility letterhead templates available?
Yes, awareness and understanding of facilities style and workflow is important to identify and streamline efficiencies.
May I have privileges at more than one location and use your system?
Yes, accounts are setup to accommodate and understand facility workflow pattern.
Do I have to be local to utilize A Line Above's Service?
No, A Line Above utilizes web-enabled login, various training modalities, and has an array of electronic resources to service facilities regardless of their location.
Are all specialties and professions available to dictate?
A Line Above maintains quality, seasoned medical transcriptionists ensuring your facility the accuracy and commitment you expect. Transcriptionists have successfully graduated from an accredited medical transcription program. Many are registered or certified medical transcriptionists (RMT/CMT) with a commitment to the healthcare profession.
Is there a quality assurance review process?
A Line Above has an extensive quality assurance review program to ensure author preference, account specifications, and industry standards are met.
How much time is necessary to get started?
Minimal setup time is needed to begin author dictation on the system.
What are the minimum system requirements?
Windows XP with Service Pack 2 (SP2), 512 MB of RAM. Windows Vista is compatible.
Is system HIPAA compliant?
Application service provider is HIPAA compliant, secure, and hosted in top-tier datacenters to ensure continuous uptime to your facility.
Is Technical Support Available?
Technical support is available as needed to ensure smooth operation of the document lifecycle.
What payment options are available?
Clear, concise billing eliminates confusion ensuring accurate recordkeeping.
What is the minimum size requirement to use A Line Above?
Whether your facility is a single physician clinic or a large acute care facility, A Line Above is here for you.
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